Our commitment to privacy
Your privacy is very important to us at Skyline Communications and its affiliates (“we” and/or “us” and/or “Skyline”). To better protect your privacy, we provide this notice (“Privacy Notice”) explaining our information practices and the choices you can make about the way your data is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personal data may be requested.
We strongly urge you read this notice and make sure you fully understand our practices in relation to personal data, before you access or use any of our services. If you read and fully understand this Privacy Notice, but remain opposed to our practices, you must immediately leave our platform, and avoid or discontinue all use of any of our services. Where you have read this notice but would like further clarification, please contact us at email@example.com.
The purpose of this Privacy Notice is to provide you with a clear explanation of what personal data we collect, when, why and how we collect, use and share your personal data and it explains your statutory rights. This Privacy Notice is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our website or offline from those we actually know under 13, and no part of our website is structured to attract anyone under 13. Parents and guardians should always supervise their children’s activities. If we learn we have collected or received personal data from a person under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under 13, please contact us at firstname.lastname@example.org.
Note that our website contains links to third party websites which we are not responsible for. Please review the privacy policies of such third parties’ websites should you visit these websites. This Privacy Notice does not address the privacy or information practices of any third parties.
Processor contact details
The processor is:
Skyline Communications nv
Ambachtenstraat 33, 8870 Izegem
Company registration number: 0428.257.869
What information do we collect and how do we collect it?
- If you register or contact us as an individual, we will collect your name, email address, telephone number, address information (together: “identification data”); information about the device you use to access our website or online services (“device data”), information to set up and access your account (“login data”); or
- If you register or contact us on behalf of a company, we will collect company identification data, identification data from the company representative, company composition and consumption data, device data and login data.
If you contact us by other offline methods in order to procure our services or by using one or more of the contact means provided offline, we will collect identification data as relevant for the sale and delivery of services or to respond to your query or complaint and, as far as necessary, for the handling and fulfilment of the order and ongoing provision of our services.
how do we use your personal data?
To provide our products and services
We collect personal data in order to offer our products and/or services and their functions. We may use the information collected in order to validate your order or subscription, to process your payment (for instance of a monthly fee in the case of a subscription) and to provide the products and services that you requested, ordered or to which you subscribed. We will also use your personal data as far as necessary for the handling and fulfilment of your order as well as to provide customer support.
We also use this information for customer management purposes, to maintain our relationship with you, to provide you with a stellar customer experience.
To verify your identity
We may use the information collected from you to verify your identity. We may also use this information to establish and set up your account, verify or re-issue a password, log your activity and contact you from time to time.
For internal business purposes
We may use the information collected from you to improve our products in order to draw insights in relation to possible improvements, to improve our services to you and customize your browsing experience and to track any fraudulent activities and other inappropriate activities and monitor content integrity on our website.
To communicate with you
We use your personal data to respond to your queries and/or complaints about our products or services, and to provide you important information about your account.
To contact you when Skyline organizes events
We use your personal data to allow you to participate in a competition or events Skyline may organize and to inform you of its progress and outcome.
Carrying out direct marketing
We may use your personal data, including information related to the services you procure from us, such as your address for direct marketing purposes. We may for example send you emails to inform you of news and updates about our services. This may be in the form of email, post, SMS, telephone or targeted online advertisements.
To protect your privacy and ensure you have control over the use of your personal data, we will always give you the opportunity to “opt out” of direct marketing when you contact us in relation to a service or you receive any email, text or other direct marketing communication.
You have a right to prevent direct marketing of any form at any time – this can be exercised by following the opt-out link attached to each communication, by changing privacy settings within your account or by sending an email to email@example.com. If you want to review or update the information you have provided us, you can click “my profile” at our website’s home page and edit the information. If you have not been asked already to provide your email address and a password, we will ask you to do it before changes are made, to prevent others from accessing and altering your personal data.
Based on the information we have about you, we take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you.
Legal basis for processing personal data
We will only collect, use or share your personal data for the purposes set out in this Privacy Notice where we are satisfied that:
- Our use of your personal data is necessary to perform a contract or take steps to enter into a contract with you. For example, in order to open up our coworking space to you it will be necessary for us to process certain personal data such as your address, phone number, identification data and payment data to create your user account. Also, we carry out this processing for the purpose of knowing our customer and maintaining our relationship with you, to provide you with a stellar customer experience; or
- Our use of your personal data is necessary to support legitimate interests that we have as a business to provide services to our customers, provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights. For example, we strive to always improve our services in order to make them fit our customers’ needs. For this reason, we process personal data such as device information and draw insights in relation to possible improvements; or
- Our use of your personal data is necessary to comply with a relevant legal or regulatory obligation that we have. For example, to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law; or
- You have provided your consent to use using your personal data for that purpose (e.g. where you provide us with marketing consents).
Where the basis of processing is your consent, you have the right to withdraw your consent, and therefore prevent that processing at any time.
How we protect and store your personal data
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect. Some of the steps we take are: placing confidentiality requirements on our staff and service providers; destroying or permanently anonymizing personal data if it is no longer needed for the purposes for which it was collected. Skyline will comply with applicable laws in the event of any breach of security, confidentiality or integrity of your personal data and, where we consider appropriate or where required by applicable law, notify you via email, text or conspicuous posting on our website in the most expedient time possible and without unreasonable delay, in so far as it is consistent with (i) legitimate needs of law enforcement, or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
We may retain your data as long as necessary to provide our services, and beyond such time to the extent legally permitted and based on our legal obligations (e.g. in relation to invoice retention) or legitimate interests (e.g. in retaining data for the purposes of responding to possible disputes or complaints or for possible reactivation of your account).
In addition, we maintain a data retention policy which we apply to information in our care. Where your data is no longer required, we will ensure it is securely deleted or anonymized.
We may share your personal data
Skyline may share your personal data with third parties (or otherwise allow them access to it) only in the following manners and instances:
- To other Skyline entities for the purposes mentioned in this Privacy Notice;
- With any third parties to whom Skyline subcontracts all or part of this processing. The purpose of this transfer will be to help manage our business and deliver services. Note that we will never sell your personal data to a third party. These third parties have agreed to confidentiality restrictions and use any personal data we share with them or which they collect on our behalf solely for the purpose of providing the contracted services to us;
- Where permitted by local data protection laws, Skyline may disclose or otherwise allow access to your personal data pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with our without notice to you. If warranted, we may also allow access to this information in special emergencies where physical safety is at risk.
- We may disclose any personal data or other information obtained from or about you, to third parties in connection with a merger, acquisition, bankruptcy or sale of all or substantially all of our assets, to the extent that his is necessary for the process.
Transferring your data globally
Your personal data may be transferred or stored outside your place of residence, that are subject to different standards of data protection. In particular, if you live in the EU, you should be aware that your personal data may be shared with, and transferred to, Skyline affiliates and third-party service providers who are located outside the EU. We will take appropriate steps to ensure that transfers of personal data are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights. To this end:
- We will ensure that transfers within Skyline and its affiliates will be covered by an agreement which contractually obliges all affiliates involved to ensure that personal data receives an adequate and consistent level of protection wherever the data is transferred;
- Where we transfer your personal date outside Skyline or to third parties who help provide our services, we will obtain contractual commitments from them to protect your personal data;
- Where we receive requests for information from law enforcement or regulators, we will carefully validate these requests before personal data is disclosed.
You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal data when this is transferred as mentioned above.
Your rights in relation to your personal data
Subject to requirements as set out below, and in some case dependent upon the processing activity we are undertaking, you have the following rights:
- To request that we provide you with a copy of your personal data that we hold and you have the right to be informed of: (a) the source of your personal data; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal data may be transferred;
- To request that we cease processing your personal data, in whole or in part, as you direct us, for any purpose, save to the extent it is lawful to do so without consent;
- To obtain and reuse your personal data for your own purposes across different services. This right only applies to information you have provided to us;
- To request that we restrict the processing of your personal data where: (a) the accuracy of the personal data is contested; (b) the processing is lawful but you object to the processing of the personal data; (c) we no longer require the personal data for the purposes for which it was collected; but it is required for the establishment, exercise or defense of a legal claim;
- To request that we erase your personal data in limited circumstances where it is no longer necessary in relation to the purpose(s) for which it was collected or processed;
- To challenge processing which we have justified based on legitimate interest;
- To request that we not transfer your personal data to unaffiliated third parties for the purposes of direct marketing or any other purposes;
- To request that we change the manner in which we contact you for marketing purposes;
- To request that we correct any errors in your personal data;
- To request that we update your personal data as required. Note that you may also correct, update or remove certain parts of such personal data by yourself, or completely deactivate your account, through your account settings;
- To obtain a copy of the safeguards under which your personal data is transferred outside the EU; and
- To lodge a complaint with your local supervisory authority for data protection.
We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
We may update and change this Privacy Notice from time to time, to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of the Privacy Notice. This Privacy Notice has last been updated and reviewed on 30 October 2020.
If you have any questions about this Privacy Notice or wish to exercise any of your rights described in the section “Your rights in relation to your personal data”, you can contact us via firstname.lastname@example.org. We will attempt to resolve any complaints regarding your personal data in accordance with this Privacy Notice.
For EU Member State residents, you also have a right to lodge a complaint with your national data protection supervisory authority at any time. However, we encourage you to contact us first.